![]() Reply from Wondershare MobileTrans Updated Sep 5, 2022 Would you please kindly send us the required information for further analysis? If we are unable to solve it, we'll process a refund as request. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. Sadly to hear that you were unable to transfer WhatsApp data in a normal way. Reply from Wondershare MobileTrans Updated Feb 3, 2023 Our senior support will look into this matter further and keep you updated via email as earlier as possible, please keep an eye on it. Thank you for giving Wondershare enough trust to investigate your issue further. You are important to us and we want to help you as best we can. If we are unable to solve it, we'll process a full refund to take care of your benefit. Would you please send us your contact email after receiving an invitation from Trustpilot? Our tech team will further investigate it and provide a solution for you as soon as possible. It sounds unusual for MobileTrans to work in that way, and we are eager to help you solve this problem but need to get more information. I understand your feeling, and it would be very depressing if you are unable to be recognized as a full version and connect devices correctly after purchase. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare MobileTrans Updated Jan 4, 2023 If the problem is unable to be resolved, we'll process a full refund to take care of your benefit. Would you please kindly check and consider building a remote access for further troubleshooting? That would be very helpful for us to fix it faster. Upon checking, we locate our support is closely following up on your case. As you've already contacted us, would you please update your order number or ticket number here? Our senior support team will investigate it further. ![]() Knowing you were encountering a problem, we desperately hope to fix it promptly in a targeted manner, and this is the reason our support invited you to provide more details (like a screenshot showing the problem and log files, build a remote access, etc.), which might need some time for troubleshooting. Wondershare values each customer's benefit, and we'll do our best to help you out. ![]() I understand your feeling, and it would be very depressing when you are unable to transfer WhatsApp files from iOS to Android as you expected. Reply from Wondershare MobileTrans Updated May 22, 2023 ![]()
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